What Information We Collect and Why
When you register, we collect your name, email address, phone number and the payment method you use — whether that is bKash, Nagad or Rocket. Each time you deposit or withdraw, we log the transaction reference tied to your wallet so we can match payments to
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your account and resolve any discrepancy quickly. We also collect device identifiers and session data: the browser or app version you used, your IP address and the pages you visited. This helps us keep your account secure and detect unusual login attempts. If you contact our
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support team, we retain the message thread so we can follow up accurately. We do not collect payment credentials such as your bKash PIN or Rocket account password — those stay between you and your wallet provider. We retain your account data for as long as
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your account is active and for a period afterwards required by our operating obligations. You can request a summary of the data we hold on you at any time through the contact path described in the Support section below. Availability of the platform and the scope
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of data processing depends on local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.